Your details
How we handle your details
A booking needs a name and a way to reach you. This page says what we keep, why, who handles it and for how long. Questions: info@lavellaspa.com.
What we keep
- When you book: your name, email address, phone or WhatsApp number, the treatment, date and time, the number of guests, your therapist preference and any note you type. We also keep the advertising ids from your visit (Google client id, Meta browser id) so a booking can be matched to the ad that brought you here.
- When you pay a deposit or buy a voucher: the amount, the Stripe reference and, for a voucher, the buyer, the recipient and the message on it. Card details stay with Stripe.
- When you write to us: your name, email address and the message. It goes to our inbox and nowhere else.
- At the spa: reception records your visit, what was paid and, if you leave one, a tip for your therapist.
Why
To hold your room and your therapist, to send your confirmation, a reminder on the day and, the morning after, one email asking for a review. To pay out the right therapist. To answer your message. To see which pages and ads bring guests. Nothing is sold or passed on for anyone else’s marketing.
Who handles it
These companies process data on our behalf, each for one job:
- Stripe takes card and QR payments for deposits and gift vouchers. We never see your card number.
- Resend sends our emails: confirmations, reminders, vouchers and the review request.
- Make passes booking events to the tools reception uses to plan the day.
- Vercel hosts the website.
- Neon hosts the database with the bookings, in Singapore.
- Anthropic and OpenAI read a booking note or a reception message when staff use the AI helpers at the desk, and only for that request.
- Google Analytics and the Meta pixel count visits and bookings so we know which pages and ads work. They set cookies; see below.
Cookies
The site runs Google Analytics and the Meta pixel to count visits and bookings; they load after the page has finished loading. There is no cookie banner: we do not use the data to build a profile of you, and the counts are what tell us which pages and ads work. Your browser can block these cookies, and the site works the same without them.
How long
Three years after your visit we remove your name, email address, phone number, note and advertising ids from the booking; the amounts stay for the books. Payments live with Stripe for as long as their rules require. Messages are kept in our inbox until the question is settled.
Your choices
Want to see what we have, correct it or have it removed earlier? Email info@lavellaspa.com from the address you booked with, and we sort it out. A booking you want to change or cancel has its own link in your confirmation email.
Lavella Spa · Moo 1, 114/11, Ban Tai, Koh Phangan, Surat Thani 84280, Thailand · Contact